I had ordered for a Totally Extravagant hamper for my mother-in-law, which meant that she was to receive a blue vase with blue orchids. I received a message to say that white orchids were delivered instead of blue , culturally this came as a big shock as we normally give white flowers as a symbolic gesture for funerals, bereavements and deaths. I expressed my disappointment to GiftstoIndia24X7 and they were very empathetic of my situation. They sent out another lot of fresh orchids in purple as a gesture of apology on the same day . This certainly made my day and that of my mother-in-law. The time frame and turn around were excellent , despite the Mumbai traffic and other logistic issues. I have experienced excellent customer service from them and would certainly recommend this website to friends and family. Have been using them for the past 10 years; always reliable and efficient.